DHL Fraud Awareness Guidelines
Thank you for joining our effort to combat online fraud. DHL goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as DHL, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at email@example.com following the below instructions. We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.
Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'.
We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to firstname.lastname@example.org, include the suspicious phone number in the message.
After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Fraudulent Email Alert
Below are some indicators that can help you assess whether the received email is fraudulent.
Official DHL communication is always sent from @dhl.com, @dpdhl.com or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails. We never link to a website other than our own starting with for example https://dhlexpressestonia.ee/, https://dhl.com/, https://dpdhl.com/, or a country/campaign website
From a desktop computer:
Drag & Drop the suspicious email into a new message and send it to email@example.com as attachment. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.
From a mobile device:
Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers. Report the message as spam within your mail app, so that your mail provider can take appropriate actions.