Customs Clearance

DHL Express has extensive knowledge and experience in the field of customs issues. We know that the smooth and efficient customs clearance procedure lets your shipments arrive at the destination as quickly as possible.
We provide standardized services that streamline the customs clearance process.

Complete information about customs services can be found on Customs Services site and on Help and Support site.

DHL Express Global Customs Customer Guidelines

Customs Authorities across the globe are moving towards a fully data-driven environment. Providing complete & accurate Commercial/Proforma Invoice line item data is the key enabler for fast & compliant Clearance processes, avoiding delays, fines & penalties. In summary: DATA QUALITY IS KEY! In order to help our customers better understanding the key elements that will help them successfully ship internationally, we have developed the DHL Express Global Customs Customer Guidelines including the following sections:

  • Commercial / Proforma Invoice Data
  • DHL Electronic Shipping Solutions
  • DHL Trade Automation Solution
  • DHL Customs Services & Surcharges
  • DHL Duties & Taxes Billing Services
  • Additional Information

Taiwan regulatory changes

As of July 1st 2022, the Taiwan Customs Authorities require pre-registration and pre-clearance authentication for import shipments to consumers (2C) in Taiwan.

  • This is mandatory for Business-to-Consumer (B2C) & Consumer-to-Consumer (C2C) shipments to Taiwan.
  • The only exception are document shipments.
  • All private consumers (consignees/importers) of shipments into Taiwan are required to download the EZWAY Customs application & register their mobile phone numbers – this is a one-off process.
  • When goods are ordered, and the DHL Express Waybill to Taiwan is created, the private consumer in Taiwan will be notified by DHL (via SMS/e-mail) and by the EZWAY Customs application to pre-authenticate their shipment against their unique DHL Waybill Number (via the EZWAY application). This process must be done for each import shipment to allow the Customs Clearance of the goods, and is called Real Name Authentication (RNA).

Morocco regulatory changes

With effect from July 1st 2022, Morocco regulations around the import clearance of E-commerce shipments will change. This existing USD 125 De Minimis value threshold for E-commerce import shipments will be removed.

  • Import Customs Duties & Value Added Tax (VAT) will apply for import E-commerce shipments with a value up to USD 125 (which previously were exempt from Duties & VAT).
  • A Formal Customs Declaration will be required for import E-commerce shipments with a value up to USD 125 (which previously were cleared under a ‘Manifest Clearance’).

Turkey regulatory changes

As of May 1st 2022, some new articles to Custom Law No 4458 become effective. The Turkish Customs Authorities have implemented these changes mainly focusing on reduction of the TAX assessment threshold and amendment to the TAX percentage (%) applied on imported goods from non-European Union (EU) member state countries.

  • The threshold for TAX assessment for Business-to-Consumer (B2C) shipments has been reduced from 1500 EUR to 150 EUR.
  • There is also a change to the TAX percentage (%) rate for shipments from non-EU member state countries, which will be increased from 20% to 30% for Business-to-Consumer (B2C) shipments up to 150 EUR and Business-to-Business (B2B) shipments up to 22 EUR
  • This TAX percentage (%) change is applicable to shipments shipped from outside of European Union Member States*, into Turkey

Singapore regulatory changes

As of 1st Jan 2023, the Singapore Tax Authorities (known as IRAS -Inland Revenue Authority of Singapore) will require e-Commerce Platforms (known as Overseas Vendors - OVR) selling and shipping to Singapore’s private consumers to:

  • Apply for an Overseas Vendor Singapore Goods & Services Tax (GST) registration number
  • Collect Goods & Services Tax (GST) on eligible Low Value Goods (up to SGD 400) at the point of purchase
  • Complete the GST return filing & payment to Singapore Tax Authorities on a periodic basis.

United Arab Emirates regulatory changes

As of January 1st, 2023:

  • The De Minimis Value for shipments from Rest of World to the Dubai will be reduce d from AED 1,000 to AED 300.
  • All Busine ss-to-Business (B2B), Business-to-Consumer (B2C) and Consumer-to-Consumer (C2C )import shipments from Rest of World to Dubai with a declared value exceeding AED 300:

    • Will be subject to Formal Import Customs Clearance and
    • May be subject to Import Customs Duties (depending on the type of goods/HS Code).
  • The De Minimis value for shipments from Rest of World to Abu Dha bi is not affected by this change and will remain at AED 1,000.

USA regulatory changes - NEW CHARGE FOR DUTIABLE, LOW VALUE SHIPMENTS ($800-$2,500)

Effective Jan 17, 2023

As an express carrier, DHL is required to reimburse U.S. Customs and Border Protection (CBP) for each shipment entering the U.S.

  • Effective Tuesday, January 17, 2023, a charge of $1.19 per airwaybill will be billed to U.S. customers for all dutiable, low value clearance shipments only. Also applies for non US Account holders, via DTP.